Risk, Payment & Fraud Analyst - iGaming Platform - Job Vacancy | Careers

Risk, Payment & Fraud Analyst

  • Full Time
  • Malta


About the role:

The Risk Fraud and Payment Analyst role will involve performing KYC and manual verification of documents, as well as identify and review risk accounts, detect unusual activity, investigate and subsequently close suspicious accounts to mitigate risk and protect revenue losses to the business. The role requires a high level of attention to details, decision making and an ability to manage workload effectively and promptly.

What You’ll Do:

  • Verification of KYC document
  • Identification of suspicious activity using the fraud monitoring tool and other systems
  • Reviewing and monitoring customer account registration, deposit and withdrawal transactions
  • Performing initial investigations and taking immediate corrective action to mitigate losses to the business
  • Chargeback administration and case management
  • Detection and prevention of fraud, determine fraudulent activity and act according to agreed procedures
  • Investigate suspicious alerts (internal & external) review and follow-up
  • Awareness of bonus and promotion campaigns and their vulnerabilities assuring that do not result in business losses due to abuse
  • Review and monitor slots for exploitable features
  • Process incoming and outgoing customer payments, in a timely and error-free manner
  • Follow up any payment-related issues or customer queries proactively
  • Undertake necessary administration work, including dealing with customer correspondence or internal departments and record-keeping/case management
  • Other similar ad hoc work as set by the Team Leader or Managers from time to time.

About You:

  • Minimum of 2 years experience in a similar role within iGaming
  • Proficient use of standard IT packages
  • Flexibility to work shifts (including weekends and public holidays)
  • Fluent in English and any other language would be considered an asset
  • Strong analytical skills with the ability to interpret complex data sets
  • Knowledge of payment systems, fraud detection tools, and risk assessment methodologies is desirable
  • Familiarity with industry regulations and compliance standards
  • Excellent problem-solving and decision-making abilities
  • Effective communication skills, both written and verbal

What We Offer:

  • Enjoy the best of both worlds with our hybrid work, which provides flexibility and freedom while maintaining a strong team Connection.
  • Live a balanced and healthy lifestyle with the help of our wellness allowance.
  • Enjoy delicious meals regularly with our office lunches and, socialize with your co-workers.
  • Stay fuelled throughout the day with our regular breakfast snacks.
  • Satisfy your cravings with our monthly Wolt credits, which can be used at various restaurants.
  • Along with private health insurance, we offer free eye-sight tests.
  • Never stress about finding a parking spot again with our private parking options.
  • Enjoy our employee-exclusive discounts around the island.

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